Privacy Policy

This policy is established for all visitors to our website and/or app and applies to all customers of SensUR Health and SensUR Sport. We kindly request you to carefully review this policy. If you do not agree with it, we ask you not to use our site or services. By accessing or browsing our Website and/or App, or by using any of our services, you confirm that you have read, understood, and agree to this policy.

We reserve the right to update our privacy policy from time to time. All changes will be published on this page.

For any questions or comments, you can also email us at info@sensursport.nl.

About SensUR Sport

SensUR Sport is a brand name of SensUR Health B.V.. SensUR Health is registered as a private limited company (B.V.) in the Netherlands (Chamber of Commerce number: 74479989) at Utrechtseweg 60, 3704 HE, Zeist. For inquiries, our team can be reached via email at info@sensursport.nl.

Personal information we collect and how we use it

Personal information includes data that we collect and can be used to personally identify someone, such as a name, a home address, or even an IP address.

Below is an overview of the types of personal data we collect:

• Information you provide: This includes data you provide to us via contact forms, questionnaires, or when setting up accounts. This may include your name, address, email address, and phone number, as well as responses to surveys or promotions.
• Automatically collected information: When you visit our website and/or app, we automatically collect technical information such as IP addresses, domain names, browser type and version, and information about your visit, such as URL clickstream and page interaction information. We strive to keep this information as anonymized as possible to protect your privacy.
• Information generated by our services: To perform our services, we may receive personal information about you from our partners, such as your date of birth, health information, and behavioral data. Please note that withdrawing your consent to process this information may result in our inability to provide our services.
• Information from other sources: We may also receive information from our partners such as blood test results and search information. Additionally, we may combine information with data from other websites and/or apps that we operate and provide.

How do we use the data?

We only use your information in accordance with applicable data protection laws, notably the European Union’s General Data Protection Regulation (GDPR). This means we only use your data when we have a legal basis to do so. Below are the general legal bases for which we use your information:

• Consent: You have provided us with clear consent to process your personal data for a specific purpose.
• Contractual necessity: Processing your personal data is necessary for the performance of a contract in which you are a party, or because we need to take specific steps before entering into a contract with you.
• Legitimate interests: Processing your personal data is necessary for our legitimate interests or those of a third party, provided that these interests do not outweigh your rights and interests.

Below are the specific reasons why we process your personal data:

• To provide you with access to and use of our Website and/or App and to register you for an account.
• To provide you with the information, services, and products you request from us.
• To perform activities necessary for our business, such as ensuring the security of our services, website, and/or app.
• To conduct statistical analyses and market research.
• For marketing, advertising, and promotional purposes.
• For improving and maintaining our Website and/or App, compiling reports, or generating statistics to enhance our service.
• To notify you of changes to our services and to keep you informed of our fees and charges.
• Only with your consent, to contact you (including by email or post) with information about our products and services you request or that we believe may be of interest to you.

Sharing your data

When we share your personal data with third parties, they may only use it to provide services to us. We ensure that these third parties follow the same privacy and security procedures as we do to protect your information.

We may share your personal data with the following categories of third parties:

• Service providers and subcontractors: This includes payment processors, suppliers of technical and support services, and cloud service providers.
• Marketing companies: We may engage third parties to assist us in marketing, advertising, and promotional activities.
• Analysis and search engine providers: These third parties help us improve and optimize our Website and/or App.
• Third parties for marketing purposes: If you consent, we may share your personal data with third parties for marketing purposes.

We may anonymize and aggregate your data to generate health reports and statistics, which may be used for marketing or academic research within SensUR Health or by third parties.

In exceptional circumstances, we may disclose your personal data to third parties as follows:

• In the event of the sale or purchase of businesses or assets.
• In the event of an acquisition of SensUR Health by a third party.
• To comply with the law or a request from law enforcement agencies.
• To protect our rights or those of third parties, prevent fraud, or combat illegal activities.
• To protect the rights, property, or safety of SensUR Health or other individuals, including exchanging information with other organizations for fraud prevention and risk reduction.

Except as stated in this policy, we will never share your personal data with third parties without your prior notice and/or consent. If you have provided consent and later change your mind, you can withdraw your consent. See below for your rights to withdraw your consent.

Choices and rights

Below are the choices you can make at any time:

• You can choose not to provide us with personal data.
  • If you choose this option, you can still visit and browse our website and/or app. However, we may not be able to provide you with services, even if you have already paid for them.
• You can disable cookies in your browser settings.
  • If you disable cookies, you can still visit and browse our website and/or app. However, please note that our online services may be less effective.
• You can choose for us not to use your personal data for marketing, research purposes, or to be shared with third parties for academic research. We will ask for your consent to do so, but you can choose to refuse your consent. If you have given consent and later wish to withdraw it, you can unsubscribe from communications or contact us at info@sensursport.nl.

You can contact us via email at info@sensursport.nl at any time to request:

• Updating personal information that is outdated or incorrect.
• Deleting all personal information we hold about you.
• Restricting the way we process your personal data.
• Providing your personal data to an external service provider.
• Providing a copy of all personal information we hold about you (although we reserve the right to charge a reasonable fee for this if requests are excessive or repetitive).

You have the right to withdraw your consent regarding the processing of your personal data at any time. However, if you withdraw your consent, it means we cannot provide our services to you. Additionally, please note that we are legally required to retain medical records for 20 years.

Transfer of information

The personal data we collect is processed at our office and in all data processing facilities managed by third parties. Often, technology companies use third parties to assist them in hosting their applications, communicating with customers, delivering emails, etc. We carefully assess all services we use to ensure they meet high standards of security and privacy.

However, sometimes it is necessary for us to share your data with these third parties to make these services work. Your data is only shared when strictly necessary and in accordance with the security and privacy standards described in this Privacy Policy.

If we transfer or store your information outside the EU, we will take steps to notify you of this by mentioning it in our Privacy Policy and taking all reasonable precautions to ensure that your privacy rights remain protected.

Security of personal data

Our responsibility to you is described below.

At SensUR Health, we have physical, electronic, and managerial procedures to protect and secure the information we collect. We take all reasonable precautions to protect personal information from loss, misuse, disclosure, alteration, unauthorized access, and destruction, and we take all reasonable steps to ensure the confidentiality of personal information.

We make every effort to protect your personal data. However, there is always an inherent risk, beyond our control, when transmitting information over the internet. If we ever encounter online data breaches, we commit to taking prompt action to remedy the situation to protect your information.

We use Mollie for payment transactions and do not store payment or credit card information.

Your responsibility to us is described below.

When we provide you with a password (or when you choose one) to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Data storage duration

SensUR Health processes personal data and does not retain this data longer than strictly necessary for the purposes mentioned. To comply with applicable law, we are obligated to retain medical records for 20 years.

Third-party websites and/or apps

Our Website and/or App may temporarily contain links to websites and/or apps operated by third parties. Please note that this Privacy Policy only applies to the personal information we collect through our own website and/or apps. We cannot be held responsible for personal information collected and stored by third parties. We recommend carefully reading the terms and conditions and Privacy Policy of these third parties before submitting personal information to them. It is important to note that we do not take responsibility for the content of those third-party websites and/or apps, nor for their terms and conditions or policies.

Cookies & Cookie Policy

Some pages on our website and/or apps use cookies, small text files placed on your device (such as your computer, tablet, or mobile phone) when you visit our website and/or app. We use cookies to provide you with a more tailored experience in the future, by understanding and remembering your specific browsing preferences.

Cookies help us provide you with the best possible experience. When you revisit our website and/or app, cookies allow our website and/or app to recognize you, remember your preferences, and tailor your use of our website and/or app. Information provided by cookies can help us analyze your use of our website and/or app and help provide you with a better user experience.

Cookies are called “session cookies” or “persistent” cookies, depending on how long they are used for:

• Session cookies: These last only for the duration of your online session and disappear from your device when you close your browser. Session cookies are not stored on your device’s hard drive.
• Persistent cookies: These are stored on your device’s hard drive after the browser is closed and last until you delete them or they reach their expiration date. Persistent cookies are activated each time you visit the site where the cookie was generated.

What types of cookies do we use?

The types of cookies that may be used on our website and/or app fall into one of four categories:

• Strictly necessary cookies: These cookies are essential for the operation of our website and/or app and allow you to access certain features. Without these cookies, we would not be able to provide you with the online services you request, such as remembering your shopping cart and logging into your account. These cookies do not track where you have been on the internet and do not collect information about you that can be used for marketing purposes.
• Functional cookies: These are used to recognize you when you return to our website and/or app. They also remember your preferences (such as your username, language, and region) on our website and/or app and allow us to personalize our content for you. The information collected by these cookies is usually anonymized, so we cannot personally identify you. Functional cookies do not track your internet use or collect information that can be used for selling advertisements, but they do help display advertisements.
• Analytical cookies: These are used to monitor the performance of our website and/or app. For example, they allow us to recognize and count the number of visitors and to see how visitors move around our website and/or app when they use it. The information provided by these cookies allows us to analyze patterns of user behavior, and we use that information to improve the user experience or identify parts of our website and/or app that may require maintenance. All information collected by these cookies is anonymous and used for statistical purposes only.
• Targeted cookies: These cookies may be placed on your device by us or trusted third parties. They remember that you have visited our website and/or app and use that information to provide you with advertisements tailored to your interests. This is often called online behavioral advertising (OBA) and includes monitoring interests based on browsing history. Your browsing history may be used to infer things about you (such as your age, gender, etc.), and this information may also be used to make advertisements on websites and/or apps more relevant to you. While behavioral advertising cookies may track your activities on the internet, they cannot personally identify you, even if you are logged in to our website and/or app. Without these cookies, online advertisements you encounter may be less relevant to you and your interests.

If you would like more information about OBA, including how to opt out of these cookies, visit www.youronlinechoices.com.

Our emails and website pages may contain a web beacon to track whether you open an email and whether you click on any of the links in the email or website page. We may use this information to help us analyze the types of subjects you are interested in, for fraud detection, and to let our advertisers know how many of our anonymized, aggregated users click on their advertisements.